The General car insurance has got your back when it matters most.

For nearly 60 years, The General has made it our business to provide 5‑star car insurance coverage to everyday Americans. People are welcome here, even with less‑than‑perfect credit and driving records.


Customer Service Hours

(Central Time)

Monday – Thursday: 7 AM to 9 PM
Friday: 7 AM to 8 PM
Saturday: 8 AM to 4 PM

Claims Department Contacts


Report a new claim 24 hours a day, 7 days a week. For existing claims our hours of operation are Monday – Friday: 8am – 5pm (EST-PST)


Fax: 1-800-544-9021

Mailing Address:

6000 American Parkway
Madison, WI 53783‑0001

Looking to send us documentation for your claim?

Please include your claim number on all correspondence and send via one of the above methods.

Report Fraud

Please call us at 1-800-280-1466 Ext 1115 to report fraud.